FAQs


How long to get your order?

Since the large amount of order Peciie receives every day, it will take 7 – 10 working days to process your order. After that, your product will be shipped through the USPS and delivery to your hand. This duration often take 15 – 20 days and it was our deficiency to not inform these information before your purchase.

Where is my order?

Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. Each item that is purchased requires a specific processing time before your order can shipped. The processing time is different for each item and the expected delivery date is listed under the item's description page, just under the item's image. Transit time does not begin until your order ships from our manufacturer and is calculated by business days. Business days do not include weekends or holidays.

Once your shoe goes into production, you will receive a shipping confirmation e-mail with your tracking information... Letting you know it is on it's way. 

IF you do not see movement of your package this means the label has been printed and it is being prepared for shipping you should see movement within 5-7 business days.

 Please E-mail us at cs@peciie.com if you have one of the following issues:

  • Your order information has not been updated on your account
  • Delivery time frame has passed and you have not received an update on your package

      

    WHY DON'T I HAVE MY ORDER YET IF THE MONEY WAS TAKEN OUT OF MY ACCOUNT?  

    This is how shopping works.  You pay first, then receive your item based on what is promised on the product page.  We do not offer Cash On Delivery for our items. This is not a restaurant where you could potentially receive your items before you pay.

     

    ORDER LOST OR STOLEN

    If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service or your country's Post Office. 

    Peciie does not hold responsibility for packages that state to be delivered and we do not issue refunds for packages that state being delivered. 

    With that being said, please always check with neighbors and family members if your items show delivered because over the years we have seen that 2 out of 3 times someone put the package away and did not let that person know.

    Damaged or Defective Merchandise

    All damaged/defective merchandise must be reported within 48 hrs of your order's received date. If we are notified of your damaged item(s) after this time frame, we will be unable to process your request. 

    Peciie.com Support will replace your item immediately.  The item will need to be returned to us first and your exchange will be processed upon receipt of the merchandise.

    CHEAPEST WAY TO SHIP ITEMS BACK TO YOU?
    We recommend using a flat-rate padded 9-1/2" x 12-1/2" envelope from the US Postal Service for the cheapest way to send in returns & exchanges.
     

    MY ADDRESS IS INCORRECT 

    Peciie.com is not responsible for an entry error on your part and can not resend item out until the original was returned undelivered from the post office.

    Changes to your address/shoe size can be made within 24 hours of placing your order when submitted by e-mail to cs@peciie.com.

    I ORDERED THE WRONG SHOE CAN YOU CORRECT IT?

    Please contact cs@peciie.com to cancel your order and you will be refunded immediately. Then you can place your order correctly at this time.

    I WOULD LIKE TO CANCEL MY ORDER

    If you wish to cancel an order, please contact us within 24 hours cs@peciie.com. After 24 hours the item will be sent to production. At that point it cannot be cancelled.  

    WHERE ARE MY ITEMS COMING FROM?

    Although our fulfillment house is located in the USA, some of our
    specialty items are located in other countries such as Australia,
    Germany, United Kingdom and China.

    WILL MY ITEMS BE SENT IN ONE PACKAGE?
    For logistical reasons, items in the same purchase will sometimes be 
    sent in separate packages, even if you've specified combined shipping.
    Please keep this in mind when receiving deliveries.
    If you have any other questions, please visit the contact us page
    and email us.  We'll do our best to help you out asap.

    I HAVE AN IDEA FOR SHOES!

    If you have an idea for a shoes design contact us!  We'll design it for you and give you 25% off for coming up with the idea!

    HOW DO I USE 2 DIFFERENT COLOR LACES ON 1 SHOE?

    This is not our video, but it is very informative and shows you how to easily do it.


    Thank you again for your business!
    Peciie